Page 2276 - Week 06 - Thursday, 7 June 2018
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(5) Is this training referred to in part (4) mandatory; if so, how often does it occur and what percentage of staff have completed it; if not, what incentives exist to encourage participation.
(6) What resources (including but not limited to human resources) do ACT Health staff have immediately to-hand to assist them whenever they identify or face potential cultural barriers with clients.
(7) If ACT Health staff have access to written materials, how many different cultures are represented by these materials.
(8) Does ACT Health maintain a database of employees from CALD backgrounds; if so, are these employees ever made available to assist with obstacles or miscommunication caused by lack of cultural understanding with a client in other areas of ACT Health.
Ms Fitzharris: The answer to the member’s question is as follows:
(1)
|
(a) |
1,997 |
|
(b) |
1,945 |
|
(c) |
1,883 |
|
(d) |
1,638 |
|
(e) |
964 |
(2)
|
(a) |
3,364 |
|
(b) |
2,460 |
|
(c) |
2,751 |
|
(d) |
2,341 |
|
(e) |
1,494 |
(3) ACT Health staff have access to a multicultural resources on the intranet. These resources include:
• ACT Demographics
• Community Cultural Profiles, including migration history, communication issues, cultural health beliefs and practices (currently ten communities)
• Language Services
§ Using and working with interpreters
§ Downloadable information for consumers
§ Accessing interpreter services (currently 23 languages)
§ An Interpreter Card, identifying the person as needing interpreter services (currently 48 languages).
• Resources in languages other than English: links to reputable sources of translated materials.
• Cultural Competence, including the importance of awareness to differing cultural values and beliefs in relation to health and illness, and the responsibilities of the individual and the health care provider.
• Health Literacy, addressing the way in which language barriers can impact on the capacity of individuals to obtain, process and understand basic health information and services needed to make appropriate health decisions.
• Multicultural Calendar listing days of cultural and religious significance.
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