Page 5570 - Week 14 - Thursday, 30 November 2017

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(2) What is the average number of presentations to the Belconnen Walk-in Centre service each week.

(3) What is the average number of presentations to the Belconnen Walk-in Centre service on (a) Mondays, (b) Tuesdays, (c) Wednesdays, (d) Thursdays, Fridays, (e) Saturdays and (f) Sundays.

(4) What is the average number of presentations at the Belconnen Walk-in Centre during the (a) day and (b) night sessions.

(5) What is the average number of presentations to the Tuggeranong Walk-in Centre service each week.

(6) What is the average number of presentations to the Tuggeranong Walk-in Centre service on (a) Mondays, (b) Tuesdays, (c) Wednesdays, (d) Thursdays, Fridays, (e) Saturdays and (f) Sundays.

(7) What is the average number of presentations at the Tuggeranong Walk-in Centre during the (a) day and (b) night sessions.

(8) What percentage of presentations to the (a) Belconnen and (b) Tuggeranong walk-in centres live outside of the ACT.

(9) What are the walk-in centres’ (a) strategic objectives and (b) key performance indicators and what are the outcomes against them.

Ms Fitzharris: The answer to the member’s question is as follows:

The following responses are representing a period of 12 months ending on 31 October 2017 (1 November 2016 to 31 October 2017).

1.

(a) Presentations to the Belconnen Walk-in Centre continue to increase year on year. The median wait time continues to be low and median consult times are less than 30 minutes. Consumer feedback for both Walk-in Centres (2016/17 financial year) continues to be overwhelmingly positive.

(b) Presentations to the Tuggeranong Walk-in Centre also continue to increase year on year. The median wait time continues to be low and median consult times are less than 30 minutes. Written feedback from consumers of the service continues to be positive as per the points above at 1(a).

2. The average number of presentations for this period to the Belconnen Walk-in Centre each week was 373.2.

3. The average number of presentations for this period to the Belconnen Walk-in Centre on the following days were;

4. The average number of daily presentations for this period to the Belconnen Walk-in Centre during the

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