Page 3009 - Week 08 - Thursday, 17 August 2017

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feedback that the location was inaccessible and not on a major public transport route. This feedback was one consideration in the decision to close the shopfront.

In May 2015 the Access Canberra Gungahlin Service Centre was opened and a pilot implemented to expand services to include those only traditionally available at the Fyshwick shopfront. These included birth, death and marriage registrations, business and industry licence registrations and Working with Vulnerable People applications. This pilot proved to be successful so the other shopfronts were upgraded to Service Centres. Tuggeranong became a Service Centre in February 2016, Belconnen in July 2016 and Woden in February 2017. Service Centres offer opening hours spanning from 8am to 6pm, providing more flexibility to customers and allowing customers the convenience of transacting in a location of their choice.

5. The following services were offered at the Access Canberra Fyshwick shopfront before it closed:

• birth, death and marriage registrations

• land titles and revenue services (stamp duty payment assessments)

• liquor licensing

• Working with Vulnerable People applications

• Gambling and Racing Commission administration

• business industry licensing (including security, high risk work, traders, agents)

• fair trading advice and complaints

• associations and charitable collections

• Justice of the Peace administration.

6. The number of who people accessed the services at the Access Canberra Fyshwick shopfront in financial years:

7. The number of who people accessed the land titles and revenue services at the Access Canberra Fyshwick shopfront in financial years:

8. Attachment A outlines the services that were available at Access Canberra shopfront locations that were not offered at the Fyshwick shopfront.

9. Land titles and revenue services previously provided at the Fyshwick shopfront are now provided at Dickson, in the Dame Pattie Menzies shopfront, to support streamlining with other property services offered at that location, such as development application services.

10. Access Canberra has been transitioning the former Canberra Connect shopfronts into Service Centres since December 2014. Service Centres have been fitted with new technology including touch screens and a new queuing system, and have an increased number and type of transactions that can be processed. A number of the simpler transactions (vehicle registrations, rates payments, MyWay top-ups, etc.) have been made available online, with staff in the Service Centres educating customers how they

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