Page 3008 - Week 08 - Thursday, 17 August 2017
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(9) What is the nature of the land titles and revenue services available at Dame Pattie Menzies House at 16 Challis Street Dickson.
(10) What factors determine the services offered at each Access Canberra shopfront.
(11) How many Access Canberra staff were based at the Access Canberra Fyshwick shopfront.
(12) Will there be any redundancies following the decision to close the Access Canberra Fyshwick shopfront; if so, how many people will be made redundant.
(13) What options are available to residents of south Canberra who may need to make a cash transaction with Access Canberra following the closure of the Access Canberra Fyshwick shopfront and the decision that the new Access Canberra Woden shopfront will be electronic only using debit or credit card, not cash.
(14) What options are available to residents of central Canberra, including areas such as Civic, as well as the suburbs of the inner north and inner south, to use the services offered at Access Canberra shopfronts.
(15) Is consideration being given to varying the services at any of the remaining Access Canberra shopfronts; if so, outline the nature of the changes being considered and advise when the community will be advised of the outcome of that consideration.
Mr Ramsay: The answer to the member’s question is as follows:
1. The decision to close the Access Canberra Fyshwick shopfront was made in line with the Whole of Government Accommodation Strategy in early 2016.
2. The Deputy Director-General of Access Canberra approved the decision to close the Access Canberra Fyshwick shopfront.
3. The closure of the Access Canberra Fyshwick shopfront was communicated to stakeholders in various ways over a number of months prior to the closure on 23 December 2016 including:
• staff corresponding with key industry, business and community groups who were frequent users of the Fyshwick shopfront;
• changing application forms to reflect the new arrangements and remove the references to Fyshwick Shopfront;
• erecting signage a couple of months prior to closure to indicate that the shopfront was closing;
• handing postcards detailing the new arrangements to customers who attended the shopfront;
• updating the Access Canberra website;
• placing regular posts on social media;
• in-queue messaging to 132281 callers;
• updating staff instructions/information in the Customer Relationship Management system to assist shopfront and Contact Centre staff to deal with customer enquires; and
• updating staff email signature blocks to include messaging about the closure.
4. While stakeholders were not explicitly consulted on the closure of the Fyshwick shopfront, since the Fyshwick shopfront opened, customers would consistently provide
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