Page 2587 - Week 07 - Thursday, 3 August 2017

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(3) The specific data requested is not readily available. Disruptions to the ACTION network for 2016 and 2017 have occurred mainly due to the reconstruction of Constitution Avenue and works throughout Gungahlin, including Horse Park Drive duplication, Gundaroo Drive duplication and the ongoing works for Light Rail stage 1.

(4) The new network in August 2016 had some inter-run mismatch between anticipated and actual timing points, with runs still generally starting and ending on time. Regarding (a) actions being undertaken, Transport Canberra continually monitors the performance of the network to identify improvements to running times across the network. In January 2017, the timetable for Route 3 was revised after it was identified as having a high amount of late timing records. The revised timetable resulted in an increase of on time performance on this route. Regarding point (b) Transport Canberra service planners will continue to use performance data from the MyWay and NXTBUS systems to identify problematic running of services and publish revised timetables to deliver an improved service outcome as operational changes allow.

(5) For the period of April 2016 to date regarding services running (a) late there were 511 complaints recorded and (b) early there were 416 complaints.

For the same period, the tables below highlight the top ten routes that recorded complaints for (i) late and (ii) early running:

Route	(i) Late Running Complaints
1	34
7	23
80	20
3	19
4	19
200	16
58	15
251	14
2	14
40	10

Route	(ii) Early Running Complaints
2	22
200	20
27	17
3	16
4	12
39	11
40	11
1	10
314	10
8	8
80	8
5	8

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