Page 2586 - Week 07 - Thursday, 3 August 2017
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(2) Which ten ACTION bus routes that have most often run late from April 2016 to date; and include (a) the number of trips that ran late for each of the routes from April 2016 to date, (b) the average number of minutes the services was late and (c) any significant specific reason for the lateness if available.
(3) What are the top ten roadwork sites that have disrupted ACTION bus services in (a) 2016 and (b) 2017 to date and include (i) when the road works commenced, and when they were or will be completed, (ii) the routes that have been impacted by the sites and (iii) the average number of minutes the service ran late during the duration of the road works.
(4) The ACTION data on ‘Network punctuality’ available on the Transport Canberra website shows that the number of services that ran late spiked in August 2016 and continued to remain at similarly high levels to date. Can the Minister provide an explanation of what has caused the increased number of services to run late since August 2016 and include (a) what actions have been undertaken to address the higher percentage of services that have run late since August 2016 and (b) outline any future initiatives that will be implemented in the remainder of 2017 to address the number of ACTION services that run late.
(5) How many complaints were received from April 2016 to date regarding services running (a) late and (b) early and what are the top ten routes that have had the most complaints from April 2016 to date about running (i) late and (ii) early.
Ms Fitzharris: The answer to the member’s question is as follows:
(1) ACTION service timeliness is recorded at the trip timing point level. This means that a single trip can be on time, late and early throughout. This method is used to provide the best outcome for performance management on the network. For the period April 2016 to date, the ACTION bus network recorded 7,513,271 timing point records. Of the timing points recorded, 1,418,501 timings points or 18.9% were recorded to be later than 4 minutes after the scheduled departure time. A level of late running across the network is expected due to buses mostly being part of the mixed traffic environment.
(2) The following ten ACTION bus routes recorded the highest number of late timing records from April 2016 to date and the table below displays the periods of late running recorded as a variance from the scheduled timetable:
|
Timing Record Variance from schedule | ||||||
|
Route |
4:01-6:59 late |
7-9:59 late |
10-12:59 late |
13-15:59 late |
16+ late |
Total Late Timing Points |
|
200 |
44,105 |
17,288 |
5,956 |
1,963 |
1,254 |
70,566 |
|
3 |
34,798 |
12,419 |
4,537 |
1,545 |
760 |
54,059 |
|
4 |
35,259 |
12,552 |
3,949 |
1,309 |
766 |
53,835 |
|
1 |
33,050 |
10,117 |
2,799 |
1,015 |
843 |
47,824 |
|
2 |
32,239 |
9,918 |
2,856 |
834 |
568 |
46,415 |
|
7 |
28,545 |
11,207 |
3,960 |
1,385 |
856 |
45,953 |
|
5 |
28,121 |
10,397 |
3,587 |
1,146 |
646 |
43,897 |
|
313 |
25,525 |
6,756 |
1,670 |
422 |
272 |
34,645 |
|
58 |
19,080 |
7,054 |
2,126 |
833 |
1,003 |
30,096 |
|
Total |
280,722 |
97,708 |
31,440 |
10,452 |
6,968 |
427,290 |
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