Page 2174 - Week 06 - Thursday, 8 June 2017
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(4) It took an average of four days to respond and action Fix My Street submissions lodged between 1 July 2015 and 12 May 2017.
It took an average of eight days to close a Fix My Street submissions lodged between 1 July 2015 and 12 May 2017.
(5) No, there are 159 records in the Access Canberra Fix My Street system that have an in progress, unresolved, waiting on customer or updated status. There are 29 records in a separate Asset Management System with a status of unresolved or under investigation.
(6) Fix My Street submissions
2015-16 |
2016 – 12 May 2017 | |
Abandoned Vehicles |
744 |
1,182 |
Air Pollution & Noise |
334 |
501 |
Bus Stops |
146 |
237 |
Cycle Lanes (on-road) |
101 |
172 |
Domestic Garbage Bins & Collections |
129 |
176 |
Driveway Damage |
266 |
260 |
Election Campaign Signage |
14 |
577 |
Footpaths |
1,408 |
1,438 |
Graffiti |
1,230 |
1,281 |
Grass |
820 |
1,157 |
Litter & Illegal Dumping |
1,602 |
1,876 |
Mobile speed camera location suggestion |
521 | |
Mountain Bike Trails (Nature Parks only) |
4 |
18 |
Nature Strips |
719 |
928 |
Other |
1,956 |
2,879 |
Outdoor Fitness Equipment |
15 |
30 |
Parking – Illegal |
88 | |
Pot Holes |
790 |
1,446 |
Road Safety |
771 |
869 |
Road Signs |
1,336 |
904 |
Roads |
1,277 |
1,243 |
Shared Paths (walk/bike) |
411 |
442 |
Shopping Trolley |
221 |
325 |
Stormwater |
1,175 |
1,237 |
Street Lights |
4,947 |
5,193 |
Street Sweeping |
476 |
599 |
Suburban Parks & Playgrounds |
924 |
875 |
Survey Infrastructure |
8 |
9 |
Traffic |
111 |
139 |
Traffic Lights |
462 |
551 |
Trees & Shrubs |
5,786 |
6,957 |
Total |
28,183 |
34,110 |
(7) Access Canberra receives complaints from a broad range of service streams. Data regarding resolution of complaints is not captured in the categories that have been requested. To answer the question, Access Canberra staff would need to go through every complaint individually and summarise and categorise as requested.
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