Page 2173 - Week 06 - Thursday, 8 June 2017

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(2) How many requests made to Access Canberra in (a) 2015-16 and in (b) 2016-17 to date indicated they wished to receive a response regarding their query.

(3) How many requests made to Fix My Street indicating they wished to receive a response received correspondence from Access Canberra in (a) 2015-16 and (b) 2016-17 to date.

(4) How many days did it take on average for Access Canberra to (a) respond to a submission made on Fix My Street, (b) for the request to be actioned and (c) the resolution be completely implemented.

(5) Have all submissions lodged in Fix My Street from 2015-16 been actioned and resolved; if not, how many submissions from Fix My Street in 2015-16 are outstanding.

(6) What is the total number of submissions received by Fix My Street in (a) 2015-16 and (b) 2016-17 to date, provide the categories they related to, including (a) abandoned vehicles, (b) Air pollution, (c) bus stops, (d) cycle lanes (on road), (e) domestic garbage bins and collections, (f) driveway damage, (g) election campaign signage, (h) footpaths, (i) graffiti, (j) grass, (k) litter and illegal dumping, (l) mobile speed camera location suggestions, (m) mountain bike trails, (n) nature strips, (o) outdoor fitness equipment, (p) parking – illegal, (q) pot holes, (r) roads, (s) road safety, (t) road signs, (u) Shared paths (walk/bike), (v) shopping trolley, (w) storm water, (x) street lights, (y) street sweeping, (z) Suburban parks and playgrounds, (aa) survey infrastructure, (ab) traffic, (ac) traffic lights, (ad) trees and shrubs and (ae) other.

(7) What is the total number of complaints received about Access Canberra in 2015-16, and provide information about what the complaint was regarding and relevant categories, including (a) no response, (b) no remedy to the lodged problem, (c) slow resolution of the lodged problem and (d) any other relevant categories

Mr Ramsay: The answer to the member’s question is as follows:

(1) The same processing timeframes apply for each service channel and are processed in real time. Each category within Fix my Street (i.e. potholes / graffiti / tress etc) is actioned by the responsible business unit. These timeframes vary depending on a number of factors.

(2) Access Canberra receives requests through a variety of service channels. The data requested is not collected across all service channels within Access Canberra.

(3)

This table does not include where the customer was contacted by telephone, a face to face meeting was held on site, a calling card was left in the customers letterbox, where the submission is unresolved, where the submission was forward to National Capital Authority or ACTEWAGL for action or where the ACT Government officer used a system other than the Access Canberra Fix My Street system (CRM) to respond to customer (eg. Outlook).

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