Page 1274 - Week 04 - Thursday, 4 May 2006

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(a) 2004 is 236 individuals/ families, who accessed brokered accommodation or pre-leased accommodation. Other assistance, including support to maintain existing accommodation arrangements was provided to a further 177 individuals/families.

(b) 2005, 449 individuals/ families, who accessed brokered accommodation or pre-leased accommodation. Other assistance, including support to maintain existing accommodation arrangements was provided to a further 397 individuals/families.

(4) Callers are provided with information about the availability of crisis accommodation, however callers self refer to accommodation providers. CEAS is not able to collect data on turn away rates from other services where CEAS is the referring agency

In addition to the availability of crisis accommodation Lifeline CEAS provides counselling to callers which includes information about other agencies such as free food, emergency relief, legal aid, advocacy services and financial and relationship counselling services.

Some Lifeline callers may choose to remain in their current situation or may be helped to identify other approaches such as exploring their family and social networks for accommodation.

(5) Lifeline offers an anonymous service; all information collected has been volunteered by the caller. The following data is an approximation based on information volunteered by callers. The percentage of callers who self-identified dependants, including children is (a) 29.4% and (b) 19.2%. The service collates data for reporting six monthly, no data for (c) 2006 is currently available.

(6) Information on emergency accommodation was provided by Lifeline and includes crisis accommodation service providers and short to medium term Supported Accommodation Assistance Program services.

Callers were provided with information on possible vacancies with the following service providers:

• The Emergency Accommodation Fund through Anglicare CEAS

• Young People: Belleden, Canberra Youth Refuge, LASA, Queanbeyan Youth Refuge, Lowanna, Dyiramal Migay, Barnados Transition Program, Canberra Community Housing for Young People (CCHYP) Homelinx, George Lloyd House

• Single men: Samaritan House, Mary’s Place, Centacare Minosa House, AIM, and ASSIST programs at Ainslie Village Canberra Mens Centre, CMC Men's Accommodation Support Service (MASS) and CMC Outreach service for men (this referral point can be immediately accessed through an MOU with Anglicare CEAS).

• Single women: Inanna, Toora Women Inc, Betty Searle House,

• Families: YWCA Families Experiencing Accommodation Transition in Tuggeranong (FEATT) and Family Housing Outreach Sercice (FHOS), Queanbeyan Family Accommodation and Support Service, RAJA Gungahlin and Belconnen, St Jude’s Family Support Service, CANFaCS crisis and medium term.

• Women with accompanying children: Caroline Chisholm, Monica House, Karinya House, Inanna, Gunyah Women’s Housing Program (NSW).

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