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Legislative Assembly for the ACT: 2003 Week 4 Hansard (3 April) . . Page.. 1448 ..

(2) What is the average amount of rent payable for tenants in (a) and (b) above.

Mr Wood: The answer to the member's question is as follows:

(1) (a) 82.46%;

(b) 17.54%.

(2) (a) $77.21;

(b) $190.85.

Housing-maintenance

(Question No 523)

Mrs Burke asked the Minister for Disability, Housing and Community Services, upon notice:

In relation to Public Housing maintenance requests:

(1) What is the process for tenants to order maintenance works for their properties;

(2) How many maintenance requests are currently before ACT Housing;

(3) Is there a time frame for completing maintenance requests, if so, what is that timeframe, if not, why not;

(4) Can the Minister advise the nature of maintenance requests currently before ACT Housing;

(5) Does ACT Housing undertake maintenance audits, if so, can the Minister provide details about that process, if not, why not.

Mr Wood: The answer to the member's question is as follows:

(1) ACT Housing tenants ring 62071500 for responsive repairs and they are handled through 24 hour call centres operated by the two Total Facility Managers (TFMs), Resolve FM and Transfield Services. Other works are determined by ACT Housing and the TFMs through condition assessment audits and customer service visits. Since 2001 each tenant has been given a copy of a tenants' guide to repairs and maintenance - a copy will be forwarded to your Office.

(2) Approximately 45-50,000 works orders are raised for responsive repairs annually. Around a further 15,000 orders are raised for other works. In 2002-03 over 80% of properties have had works raised;

(3) Responsive repairs have to be addressed within 4 hours for urgent works; a week for priority works; and a month for normal works. Other non-urgent works are programmed and carried out as part of larger packages;

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