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Legislative Assembly for the ACT: 1999 Week 2 Hansard (11 March) . . Page.. 645 ..

Mr Wood asked the Minister for Health and Community Care, upon notice, on 2 February 1999:

In relation to the role of conciliator carried out by the Commissioner for Health Complaints, for each of the last three financial years:

(1) How many claims were considered for (a) public health services and (b) private health services.

(2) How many agreed outcomes were reached for (a) public health services and (b) private health services.

(3) What was the total sum of money of claims agreed for (a) public health services and (b) private health services.

Mr Moore: The answers to Mr Wood's questions are as follows:

(1) During the 1995/1996 financial year 6 claims were referred to conciliation concerning public health services and 7 claims were referred to conciliation concerning private health services.

During the 1996/1997 financial year 4 claims were referred to conciliation concerning public health services and 11 claims were referred to conciliation concerning private health services.

During the 1997/1998 financial year 3 claims were referred to conciliation concerning public health services and 6 claims were referred to conciliation concerning private health services.

Most, but not all, claims concerning public health services related to hospitals whilst most, but not all, claims concerning private health services related to individual providers.

(2) Sometimes resolution is achieved through conciliation without a written agreement being formulated. The complainant may be given a satisfactory explanation, for

example, or accept an assurance that a change in practice will be implemented.

During the 1995/1996 financial year agreed outcomes (in the form of written agreements) were reached in relation to 2 claims and other resolutions were reached in relation to 2 other claims concerning public health services. Agreed outcomes involving the payment of money were reached in relation to 3 claims and other resolutions were reached in relation to 2 claims concerning private health services. There is one claim concerning a private health service which is still in the conciliation process.

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