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Legislative Assembly for the ACT: 1997 Week 6 Hansard (19 June) . . Page.. 1876 ..

MRS CARNELL (continuing):

(2) Business Link's shop front presence is located at the ACT and Region Chamber of Commerce and Industry premises; 12A Thesiger Court, Deakin. The regular hours of operation are 8:30am - 5:00pm Monday to Friday.

(3) Business Link service has refocussed the business inquiry service to encourage more productive contacts. A detailed initial inquiry survey is completed during the first visit or telephone call to clearly establish the clients needs. Printed information is provided to clients with general inquiries. Clients with specific needs are offered a 30 minute face-to-face interview. Interviews have been conducted with 82 clients from the beginning of data base recording on the 1 February 1997 to the 1 April 1997. All inquiries and interviews are followed up with a letter and phone call. The objective of this practice is to encourage further contact with Business Link if it could be productive.

(4) Business Link has handled 486 business related phone and counter inquiries from the beginning of data base recording on the 1 February, 1997 to the
1 April 1997.

(5) 16 people attended the first Business Link pre-business seminar for small business intenders. One seminar has been conducted since the beginning of service provision.

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