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Legislative Assembly for the ACT: 1997 Week 6 Hansard (19 June) . . Page.. 1875 ..

Attachment A

MINISTER FOR BUSINESS AND EMPLOYMENT

LEGISLATIVE ASSEMBLY QUESTION

Question No. 414

Business Link

MR CORBELL: To ask the Minister for Business and Employment - In relation to ACT Business Link -

(1) What Business Link services are to be provided under the contract awarded to the ACT Chamber of Commerce and Industry.

(a) What is the period of service provision under the contract.

(b) On what date did the contract specify that service provision commence.

(2) Does Business Link have a shop front presence. If so,

(a) where is this shop front located; and

(b) what are its regular hours of operation.

(3) How many face to face business interviews has Business Link conducted since the beginning of service provision.

(4) How many business related phone and counter inquiries has Business Link received since the beginning of service provision.

(5) How many people attended Business Link pre-business seminars for small business intenders since the beginning of service provision.

MRS CARNELL - The answer to the Member's question is as follows:

In relation to Business Link -

(1) The ACT and Region Chamber of Commerce and Industry is contracted to provide business information, advisory and referral services to ACT Businesses, known as Business Link. The period of the service provision is from 20 January 1997 to 19 January 1998. Service provision commenced on the 20 January 1997, database recording of inquiries commenced on the

1 February 1997.

Business Link is subject to a thorough accountability process to ensure that it fully complies with the requirements of the contract. This process includes:

(a) a follow-up system for all inquiries;

(b) a customer satisfaction survey sent out to all clients and reported on every six months; and

(c) a Supervisory Committee of senior ACT Government and business representatives to continually improve service provision.

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