Recommendation

That CAP community workers (excluding therapists) assume the role of case managers for users of the Community Disability Services.

All Community Access positions, with the exception of one TO2 position not currently filled, are therapists. The case management function is being addressed in the regionalisation process. Also refer to comments against Recommendation 4.0.

See comments against Recommendation 8.2

With regionalisation, CAP community workers no longer exist. Each region will have a social worker, a psychologist and administrative support and will be backed up by cross regional specialist teams.

Dell 10.1

That a case management model based on the Clinical model and incorporating the principles of the Strengths model be adopted as the case management model for Community Disability Service workers.

The case management model adopted needs to be appropriate to the needs of its clients, which may involve using some aspects of the models cited.

Individual Support Packages and individual needs assessment are being used to determine the mix of services required by clients. Where it is appropriate to use a case management model, eg for clients with multiple or complex needs, this will be done.

The role of Behaviour Intervention Services in case management will be considered in this context.

That staff training in case management occurs across the CAP and Residential Services programs and that other government departments and community agencies with linkages be encouraged to participate.

There are many benefits in involving other government departments and community agencies in staff training. There may also be benefits in extending the case management model to include Residential Service's House Managers and in refocussing their roles to include case management. Currently the Aged and Disability Section provides a training program which could be adapted and utilised across the community services sector.

Case management training has been provided to government and non government staff . A number of staff have indicated a need for further training and this will be provided as resources permit.

No recommendation.