Page 3867 - Week 13 - Tuesday, 8 November 1994

Attachment B

DEPARTMENT FOR THE ENVIRONMENT, LAND AND PLANNING

QUESTION NO 1391

Market Research

(1)(a) 1992-93

Department of the Environment, Land and Planning Shopfront Customer

Survey

Dryland Grass Mowing Standards in the ACT - Random Telephone Survey

Floriade Board of Management Visitor Survey

Horse Agistment Paddock Survey

Opening the Doors - Review of Performing Arts by Young People in the

ACT

(b) 1993-94

• Department of the Environment, Land and Planning Marketing Plan Floriade Board of Management Visitor Survey

Floriade Board of Management Visitor Survey

• Land Demand and Supply Market Research

• Marketing Plan for Nature Parks

Department of the Environment, Land and Planning Shopfront Customer Survey

(2) The purpose of this survey was to define the Department of the Environment,

Land and Planning customers needs, satisfaction with service and suggestions

for the Shopfront.

(3) The questions asked in the customer survey were contained in a six page

booklet that was circulated to clients. The results were published in a 50 page

booklet titled "DELP Shopfront Survey Results, September 1993". The major

points in the survey were circulated to our clients through the DELP Land

Information Newsletter.

(4) The majority of the work was conducted using internal resources, however

$1,200 was paid for computing services.

(5) A copy of the questions booklet and the full survey results has been provided

to Mrs Carnell.

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