Page 3884 - Week 12 - Thursday, 21 October 1993

Next page . . . . Previous page . . . . Contents . . . . Debates(HTML) . . . . PDF . . . .

---

MINISTER FOR HOUSING AND COMMUNITY SERVICES

LEGISLATIVE ASSEMBLY QUESTION

QUESTION NO 1009

Housing Trust Properties - Maintenance Requests

MR CORNWELL: Asked the Minister for Housing and Community Services -

What constitutes the 265 telephone calls per day by tenants for maintenance of Housing Trust properties.

MR CONNOLLY: The answer to Mr Cornwells question is as follows -

The number of calls received by the telephone maintenance cell fluctuates between 210 and 265 per day.

It is estimated that 50% of all calls are to request maintenance. The most common requests are to:

clear blocked drains correct external water ponding replace loose and broken wall tiles repair/replace or provide floor coverings ease and adjust doors and windows replace broken roof tiles replace tap washers replace lost or stolen keys cut additional door keys reglaze broken glass repair, service or replacement of heating appliances (winter)

13% of all calls are for follow-up action on earlier maintenance requests.

10% are enquires about the asset improvement program (carpets, security screen doors, kitchen/bathroom upgrades) or the cyclical repairs and painting program.

27% are general enquiries to the section, other sections of the Housing Trust or ACT Administration.

3884

---

Next page . . . . Previous page . . . . Contents . . . . Debates(HTML) . . . . PDF . . . .