Page 2928 - Week 09 - Thursday, 26 August 1993
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The following qualitative improvements in client services were anticipated and have been achieved, some of which involve savings or efficiency gains which have not been quantified.
Accurate and up-to-date account information.
Fewer interviews with clients involving less time. It is estimated that the average interview process has been reduced from two to three hours to one hour.
Personalised correspondence.
Improved response to maintenance requests.
Major improvement in client satisfaction in the Assets Management Section services.
Improved management information
Improved management of Housing Trust operations and particularly the ability to cost services more accurately.
Consistent and reliable data recording of the Housing Trusts critical business information. The property audit to be undertaken and recorded in the Property Management database will for the first time provide access to comprehensive and reliable information on properties.
The significant contribution of ISIP to the work of the Housing Trust has been acknowledged by the computer system winning an Australian Telecommunications and Computing Productivity Award, the ATAC Award, on September 7 1993.
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