Page 2927 - Week 09 - Thursday, 26 August 1993
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The Housing Trusts ISIP system has delivered the following benefits:
Clear benefits in terms of client service, productivity, and better management information;
Enabled new housing programs to be developed which better matched the needs of the Housing Trusts clients;
The purchase of existing software was clearly cost effective. The software modules used by the Housing Trust cost Victoria $6.4 million to develop. It cost the Housing Trust half this amount to purchase and modify the software to suit the Trusts specific business requirements; and
The project has successfully demonstrated cooperation between Governments in the development and use of software, which is delivered by the use of outsourcing arrangements.
(3) The ISIP computer system has improved the efficiency and management of the Housing Trust in several ways.
The ISIP system has improved the quality of services to clients as a result of:
Reduction in the time required for routine administrative tasks, freeing staff for tasks such as arrears recovery and visiting clients;
Streamlining of property allocation and maintenance activities, giving a quicker turnaround of properties and more regular inspections;
Regular accounts and high quality, personalised correspondence.
The system has generated savings as a result of:
Streamlining existing clerical processes and eliminating the requirement for additional staff necessary to support anticipated increases in workloads;
The opportunity for the Housing Trust to absorb property maintenance functions previously subcontracted to the Public Works and Services Group.
The benefits which are able to be easily quantified include:
$461,000 p.a. in asset maintenance overhead activities;
$60,000 p.a. in tenancy management activities; and
$420,000 in loans management.
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