Page 2020 - Week 06 - Thursday, 9 June 2022
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4) Staff complaints can be raised in many ways, to many people and for a large number of reasons. CHS does not store centrally all types of complaints raised by employees.
5) The team at Dhulwa receive Occupational Violence (OV) Education. The new CHS OV Training includes four modules - Awareness, De-escalation, Protect and Restraint. The Protect Module is designed to provide a range of techniques to avoid harm from a physical attack.
A change management process is underway to transition staff from previous Violence Management Prevention (VMP) training which also provided evasion techniques for staff.
Approved Occupational Violence (OV) Training which includes training modules for (1) Situational Awareness (2) De-escalation, (3) Protect, and (4) Restraint.
Since new OV Training has commenced in February 2022, staff previously trained have received a one-day refresher program (including new protect and restraint techniques) and will continue regular team practice sessions using relevant clinical scenarios as part of a daily education plan. New staff commencing in 2022 attend a two-day OV Program with regular team practice sessions scheduled thereafter.
Each team member has been allocated three full days of OV training on commencement at Dhulwa, this is followed up with an annual refresher and practice sessions which forms part of a calendar of daily education.
6)
a) Within the first year of employment a staff member will complete approximately 40 hours of mandatory training delivered in a combination of e-learning and face to face facilitated training sessions. A number of these sessions require renewal annually to ensure currency of education. Subsequently Dhulwa staff have protected education hours each week to ensure ongoing mandatory training renewals are completed.
Staff are encouraged to speak to the Secure Mental Health Services (SMHS) education team with any requests for education that interests them so that this can be arranged to continually develop staff skills and to exceed the Australian Health Practitioner Regulation Agency (AHPRA) required 20 hours of continuing professional development.
The Secure Mental Health Services education team provides in-service education to staff on a wide variety of specialist mental health topics in addition to mandatory training and other sessions to meet the National Safety and Quality Health Service Standards.
b) This data is unavailable.
c) All CHS staff have access to the training available on HRIMS Learning system. Dhulwa team members have also provided a range of mental health in-services. Staff can also apply for external training and study leave.
d) The Dhulwa team are required to complete CHS and mental health mandatory training requirements. Training requirements are different dependent on the classification of the team member e.g. administration, allied health, or nursing.
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