Page 2400 - Week 07 - Thursday, 27 August 2020
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(6) For the financial years (a) 2018-19 and (b) 2019-20 to 31 March 2020, can the Minister provide, in relation to Normal Repairs (D20) maintenance items, how many (i) requests were cancelled after the target timeframe was exceeded and (ii) were subsequently re-issued within one month of the cancellation.
Ms Berry: The answer to the member’s question is as follows:
On 1 November 2018, the Total Facility Management (TFM) service contract was awarded to Programmed. To ensure consistency of work order classification between the two contracts, the below information includes only the Programmed works orders.·
Work orders may be cancelled for one of many valid reasons including administrative errors, duplication of works orders, the tenant being unavailable or by request of the tenant.
1.
a.
i. During the 2018-19 financial year, 386 U4 works order were cancelled after the target timeframe was exceeded.
ii. The management of cancelled and re-raised work orders occurs at the individual property level; it is not practical to extract this information across the approximately 55,000 work orders raised against the entire portfolio in 2018-2019.
b.
i. During the 2019-2020 financial year, 935 U4 works order were cancelled after the target timeframe was exceeded.
ii. The management of cancelled and re-raised work orders occurs at the individual property level; it is not practical to extract this information across the approximately 70,000 work orders raised against the entire portfolio in 2019-2020.
2.
a.
i. During the 2018-19 financial year, 424 PND works order were cancelled after the target timeframe was exceeded.
ii. The management of cancelled and re-raised work orders occurs at the individual property level; it is not practical to extract this information across the approximately 55,000 work orders raised against the entire portfolio in 2018-2019.
b.
i. During the 2019-2020 financial year, 791 PND works order were cancelled after the target timeframe was exceeded.
ii. The management of cancelled and re-raised work orders occurs at the individual property level; it is not practical to extract this information across the approximately 70,000 work orders raised against the entire portfolio in 2019-2020.
3.
c.
i. During the 2018-19 financial year, 1304 D5 works order were cancelled after the target timeframe was exceeded.
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