Page 2081 - Week 07 - Thursday, 20 August 2020
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The service aims to help people who are self-isolating to feel safe, calm and connected to others, as well as to ensure that they are able to access the services and supports that they need. Through this program, Canberrans can register to be connected with a friendly Red Cross volunteer who can call them as required to check in and see how they are doing. All volunteers are trained and experienced in supporting people. Since commencing, the wellbeing calls service has already been shown to be impactful and beneficial, especially for isolated members of our community. Sometimes these calls may be the only contact people have in the whole day.
I am very pleased that we are able to offer this service during such a difficult time, and I would like to take this opportunity to thank the Australian Red Cross for delivering this service and helping us to support Canberrans when it is so important for everyone to feel connected.
MR PETTERSSON: Minister, can you please inform the Assembly how Canberrans can access the wellbeing calls service, and whether there are any eligibility requirements?
MS ORR: I thank Mr Pettersson for his supplementary question. The wellbeing calls service is available to all Canberrans. Eligibility for this service is extended to all residents in need. This includes Canberrans from culturally and linguistically diverse backgrounds, with the service equipped to conduct calls in a variety of languages other than English. The service can also be tailored according to the needs of the individual accessing the service. Registered Canberrans can ask to receive a call as often as they would like, whether that is once a week or once a day. I highly encourage anyone in the community who is feeling isolated or just needs a check-in to access this service.
This is just one initiative being delivered by this government to ensure that Canberra remains an inclusive community where all Canberrans feel they belong, are valued and can contribute. Canberrans who would like to register for this service can do so by calling 6234 7630 between 8 am and 4 pm on any day of the week. You can also register for a call online through the connect in Canberra website.
MS CODY: Minister, how else is the ACT government working with community service providers and volunteers to support Canberra’s community recovery?
MS ORR: I thank Ms Cody for the question. Crises often have the power to bring out the best in us and to bring communities together. 2020 has been no exception. Canberrans have really stepped up to support each other during this difficult time. Our community services partners and volunteers have been playing a critical role, alongside the ACT government, in Canberra’s community recovery.
As well as the amazing volunteers at the Red Cross, we have had many Canberrans come forward to assist in the delivery of the Canberra Relief Network, a service that provides essential support to Canberrans in need. The feedback we have heard from our Canberra Relief Network volunteers is that many of them have enjoyed the opportunity to connect with others and to volunteer in a safe and meaningful way.
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