Page 1837 - Week 06 - Thursday, 30 July 2020
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July 2018 – June 2019 | ||
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1 |
Invalid |
No ID being provided |
|
1 |
Closed |
Unable to contact with the applicant after receipt of their application |
|
1 |
Access Refused |
Health Records |
|
1 |
Informal |
Processed informally |
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3 |
Combined/Withdrawn |
4 applications combined into 1 with 3 withdrawn |
|
4 |
Withdrawn |
Classified as sensitive under the Children and Young People Act 2008 |
|
4 |
Access Refused |
Child Concern Reports |
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July 2019 – May 2020 | ||
|
1 |
Withdrawn |
Information sought was captured within an application already received from the applicant. |
|
4 |
Access Refused |
Child Concern Reports or third-party personal information. |
Municipal services—fix my street
(Question No 3040)
Ms Le Couteur asked the Minister for Business and Regulatory Services, upon notice, on 5 June 2020:
(1) How many staff are allocated to the Fix My Street request management.
(2) How long is the average email response to Fix My Street.
(3) What is the average time taken to fix these requested issues.
(4) How many Fix My Street requests are there each month and what is the breakdown of these requests by the category of (a) cycle and footpaths, (b) grass, trees and shrubs, (c) parks and public spaces, (d) roads, parking and vehicles, (e) streetlights, (f) water and (g) other.
Mr Ramsay: The answer to the member’s question is as follows:
(1) Fix My Street allows a member of the public to raise an incident about a topic. Workflows built within the system automatically direct correspondence to the responsible area of government. No staff perform this function.
(2) As the system cannot output an average word count for each response type, the analysis required to answer this question would require an unreasonable diversion of resources, especially in light of COVID-19 business continuity priorities.
(3) Between 1 July 2019 to 31 May 2020, there were 20 Fix My Street requests directed to teams within Access Canberra, and therefore within my portfolios, for a response. The average resolution time for these requests was 14.11 calendar days. These 20 incidents related to reports of illegal parking and the time to resolution includes any investigation required to verify issues linked with the report received.
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