Page 1822 - Week 06 - Thursday, 30 July 2020
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(4) Can the Minister provide for the financial years (a) 2018-19 and (b) 2019-20 to 31 March 2020, the total Normal Repairs (D20) (i) maintenance items and (ii) maintenance items completed within 20 calendar days.
Ms Berry: The answer to the member’s question is as follows:
On 1 November 2018, the Total Facility Management (TFM) service contract was awarded to Programmed. To ensure consistency of work order classification between the two contracts, the below information includes only the Programmed works orders.
1. The contract with Programmed requires that a minimum of 94% of work orders are attended to and closed within 4 hours where there is an immediate risk to the property or tenant.
i. In 2018-19 financial year, 7,696 U4 works orders were raised and 7,025 completed within four hours. The remaining 671 required additional time to finalise the works and were completed shortly thereafter, or no longer required urgent attention and were rescheduled or cancelled.
ii. During the 2019-20 financial year up to 31 March 2020, 10,101 U4 works order were raised and 9,451 completed within 4 hours. The remaining 650 required additional time to finalise the works and were completed shortly thereafter, or no longer required urgent attention and were rescheduled or cancelled.
2. The contract with Programmed requires that a minimum of 94% of work orders are attended to and closed by 6pm the following day where there is the potential for an immediate risk to the property or tenant.
i. In 2018-19 financial year, 4,141 PND works orders were raised and 3,123 completed by 6pm the next day. The remaining 1,018 required additional time to finalise the works and were completed shortly thereafter, or no longer required urgent attention and were rescheduled or cancelled.
ii. During the 2019-20 financial year up to 31 March 2020, 4,813 PND works orders were raised and 3,846 completed by 6pm the next day. The remaining 967 required additional time to finalise the works and were completed shortly thereafter, or no longer required urgent attention and were rescheduled or cancelled.
3. The contract with Programmed requires that a minimum of 94% of work orders are attended to and closed within 5 days where the loss of amenity would cause a major inconvenience to the tenant
i. In 2018-19 financial year, 7,575 D5 works orders were raised and 4,697 completed within five days. The remaining 2,878 required additional time to finalise the works and were completed shortly thereafter, or no longer required attention within 5 days and were rescheduled or cancelled.
ii. During the 2019-20 financial year up to 31 March 2020, 10,745 D5 works orders were raised and 7,315 completed with five days. The remaining 3,430 required additional time to finalise the works and were completed shortly thereafter, or no longer required attention within 5 days and were rescheduled or cancelled.
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