Page 1819 - Week 06 - Thursday, 30 July 2020
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6. The Housing ACT structure is at Attachment One.
7. Housing ACT is structured in three branches as well as the Executive, Government and Engagement team which reports directly to the Executive Group Manager.
Client Services Branch
The Client Services Branch covers Tenant Experience, Gateway Services and Client Review and Response. This branch, through Gateway Services, is responsible for public housing applications and transfers, allocating properties, administering the Rental Bond Loan Scheme and Safer Families Assistance, Occupational Therapist assessments, tenant relocation and management of properties through the Housing Asset Assistance program. Through Tenant Experience the branch manages over 10,500 public housing tenancies.
This includes client services visits, processing rental rebates, managing complaints and linkages to supports. Client Review and Response includes Tribunal Services who look after legal matters for Housing ACT, process Freedom of information requests, Human Rights and Ombudsman matters as well as the Complaints and Information unit. Client Review and Response also manage the internal review processes.
Policy and Business Transformation
The Policy and Business Transformation branch is responsible for housing and homelessness policy through the Housing and Homelessness Strategy and Policy team, who work on matters of a local and commonwealth nature. The branch also includes Insight and Analytics who provide the data and reporting requirements. The remaining units within the branch are Business Solutions who manage Housing ACT systems, records management and facilitate the delivery of Housing ACT’s digital strategy; and the Quality and Risk team who are responsible for quality assurance and broad risk management for the group.
Infrastructure and Contracts
This branch is responsible for the portfolio planning, building design and delivery of the public housing portfolio, working on projects such dedicated housing for older Aboriginal and Torres Strait Islander people, Common Ground and Common Ground Dickson as well as the Growing and Renewing Public Housing Program 2019-2024. The branch looks after the procurement and governance process for contracts within Housing ACT with the Contract Management team, managing the total facilities contract for the maintenance and upgrading of the public housing portfolio and the Energy Efficiency Scheme.
The branch also includes the Homelessness Service Delivery team who work closely with the ACT Specialist Homelessness Sector to deliver over 50 programs through 28 organisations to provide important services to those in our community who need it most. Finance is also part of this branch managing financial and budget reporting matters alongside Capital and Strategy team, reporting on all capital projects, strategic financial projects and modelling and large development scenario options.
8. Gateway Services within the Client Services Branch is responsible for allocating public housing properties.
9. Information about the Housing ACT Allocations Policy is available at https://www.communityservices.act.gov.au/hcs/policies/allocations_policy
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