Page 1421 - Week 05 - Thursday, 18 June 2020
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(39) How many properties initially allocated to the affordable housing purchase program by (a) volume and (b) affordable list prices, were (i) released for sale, (ii) subsequently sold, (iii) approved by the SLA to be released from the program, for the financial years (A) 2016-17, (B) 2017-18, (C) 2018-19, (D) 2019-20 to 31 March 2020.
(40) For properties identified in part (39)(iii), can the Minister provide (a) how many were subsequently sold, (b) the additional revenue received above the affordable housing list price revenue and (c) what was the average duration of listing before being released from the program.
(41) Can the Minister provide the SLA complaints and complaints reporting policy.
(42) Can the Minister detail any quality accreditation of the SLA complaints and complaint reporting policy.
(43) Does the SLA complaints policy have a dispute resolution mechanism.
(44) Can the Minister provide the most recent regular SLA complaints management report.
(45) What is the target response time to complaints received by the SLA and how many complaints were responded to within this timeframe for the financial years (a) 2016-17, (b) 2017-18, (c) 2018-19, (d) 2019-20 to 31 March 2020.
(46) For the financial years (a) 2016-17, (b) 2017-18, (c) 2018-19, (d) 2019-20 to 31 March 2020, how many complaints (i) has the SLA received, (ii) have been received about the conduct of SLA contracted real estate agents, (iii) have been received about allocation of sales to real estate agents, (iv) have been received about the allocation of RZ1 sales to real estate agents, (v) have been received about the allocation of work to valuers, (vi) have the SLA received relating to build quality for dwelling built through the affordable purchase program and (vii) have the SLA received via Access Canberra relating to build quality relating to the affordable purchase program.
(47) Can the Minister provide details of policies and procedures relating to the allocation of land lots to builders through the put and call option program.
(48) Can the Minister provide the policy and procedures detailing how checks are conducted on builders to make them eligible for the program.
(49) Can the Minister provide any advice received that these checks provide adequate consumer protection for potential buyers
(50) How many complaints has the SLA received relating to this program from (a) buyers and (b) builders since the inception of the put and call builder program.
(51) Can the Minister provide any policies, procedures and requirements for SLA suppliers (including valuers) to declare conflicts of interest.
Ms Berry: The answer to the member’s question is as follows:
I do not approve the considerable diversion of public sector resources needed to respond to this question during the COVID-19 Health Emergency. Some of this information is already publicly available as below links.
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