Page 1414 - Week 05 - Thursday, 18 June 2020

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(16) In relation to Urgent (4) maintenance items, can the Minister provide (in a table), the (a) total Urgent (4) maintenance items and (b) total Urgent (4) maintenance items completed within four hours, for the financial years (i) 2016-17, (ii) 2017-18, (iii) 2018-19 and (iv) 2019-20 to 31 March 2020.

(17) In relation to Priority Next Day (PND) maintenance items, can the Minister provide the (a) total PND maintenance items and (b) total PND maintenance items completed by 6 pm the next calendar day, for the financial years (i) 2016-17, (ii) 2017-18, (iii) 2018-19 and (iv) 2019-20 to 31 March 2020.

(18) In relation to Priority (D5) maintenance items, can the Minister provide the (a) total Priority (D5) maintenance items and (b) total priority (D5) maintenance items completed within five calendar days, for the financial years (i) 2016-17, (ii) 2017-18, (iii) 2018-19 and (iv) 2019-20 to 31 March 2020.

(19) In relation to Normal Repairs (D20) maintenance items, can the Minister provide the (a) total Normal Repairs (D20) maintenance items and (b) total Normal Repairs (D20) maintenance items completed within 20 calendar days, for the financial years (i) 2016-17, (ii) 2017-18, (iii) 2018-19 and (iv) 2019-20 to 31 March 2020.

(20) What periodic surveys have been conducted in relation to Housing ACT clients.

(22) What were the number of dwellings (a) that were vacant at any stage, (b) vacant for at least 30 days and (c) vacant for at least 180 days, for the financial years (i) 2016-17, (ii) 2017-18, (iii) 2018-19 and (iv) 2019-20 to 31 March 2020.

(23) What were the numbers of Housing ACT dwellings (a) vacant and (b) vacant due to maintenance requirements, as at the date of receipt of this request.

(24) Can the Minister provide the Housing ACT complaints and complaints reporting policy.

(25) Can the Minister detail any quality accreditation of the Housing ACT complaints and complaints reporting policy.

(26) Can the Minister provide the most recent regular Housing ACT complaints management report.

(27) Can the Minister provide, with respect to complaints received by Housing ACT, the (a) total complaints received, (b) total complaints responded to within target timeframes of 28 days and (c) average response times, in the financial years (i) 2016-17, (ii) 2017-18, (iii) 2018-19 and (iv) 2019-20 to 31 March 2020.

(28) Does the Housing ACT complaints and complaint reporting policy contain a dispute resolution mechanism.

Ms Berry: The answer to the member’s question is as follows:

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