Page 4926 - Week 13 - Thursday, 28 November 2019
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• Increased demand and volume of services provided. For example, opening of Dhulwa Mental Health Unit and the University of Canberra Hospital.
Lessons learnt:
A Security Operations Centre (SOC) was established in January 2019 to better utilise current technologies available at Canberra Health Services sites (for example, camera and alarm monitoring). A full-time Control Room Operator has been engaged through the security contract to manage these services. The SOC is also used as a tool to assist with decreasing occupational violence by improving the protection of our employees and patients, particularly in at-risk areas, such as our Emergency Department through:
• Monitoring suspicious or anti-social behaviour by virtual patrolling and dispatching security to potential incidents;
• Monitoring high-traffic and isolated areas by virtual patrolling such as carparks and deploying security resources as needed; and
• Tracking absconding patients across campus via camera to inform clinical staff of their whereabouts.
(2) Canberra Health Services and Calvary Public Hospital Bruce clinical and security staff have well-developed protocols for the management of patients experiencing temporary or longer-term conditions that may cause them to behave uncharacteristically, aggressively or anti-socially. These protocols have proven effective in the de-escalation of most difficult situations. ACT Policing are responsive to any requests for assistance in clinical areas across the hospital campuses if required.
There are also several initiatives underway across the ACT public health system, these include:
• Canberra Health Services Occupational Violence (OV) Strategy
Canberra Health Services is currently undertaking work focused on reducing the incidence of violence from all sources towards staff. This work is included in the OV Strategy, which has been endorsed by the OV working group and will be published in the near future. To support the OV Strategy, Canberra Health Services has updated its security policies and procedures and are currently going through the endorsement process. The updated policies and procedures are expected to be finalised by the end of the year. The OV Strategy will be measured through achievements and milestones as detailed in an implementation plan.
• Nurses and Midwives – Towards a Safer Culture Strategy
On 14 December 2018 the Nurses and Midwives: Towards a Safer Culture – The First Step – Strategy (the Strategy) was launched. The Strategy supports the ACT Parliamentary Agreement commitment to the provision of a safe workplace for nurses, midwives, and all persons who enter ACT Health workplaces.
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