Page 4299 - Week 12 - Thursday, 24 October 2019
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Providing a holistic and supportive health navigation service for the broader ACT community is a long-term objective. As part of that objective, the ACT government has committed an additional $500,000 over three years to the Health Care Consumers Association to develop clear information to help patients better understand the health system. We know that actively engaging individuals in their own treatment enables them to take control of the management of their health and improve their quality of life. Coordination of different healthcare providers and settings across the different sectors as well as active engagement has significant potential to lead to better health outcomes.
Further work is required to develop a detailed model of patient care navigation for the ACT. The Health Directorate is exploring options to implement a model for a patient navigation service that would include but may not be limited to chronic conditions.
The government acknowledges the importance of having patient navigation services available to all members of the community as part of providing person-centred care. The government is constantly working to improve the coordination of care across the health service. The information reported by the HCCA enables us to reflect on areas of success, identify areas for improvement and commence further policy work to support the development of patient navigation services and the government’s commitment to delivering exemplary person-centred care across the ACT health system.
I present a copy of the following papers:
A model for patient navigation in the ACT for people with chronic and complex conditions, dated 7 September 2018—Prepared by the Health Care Consumers’ Association.
Estimates 2019-2020—Select Committee—Report—Appropriation Bill 2019-2020 and Appropriation (Office of the Legislative Assembly) Bill 2019-2020—Recommendation 92—Progress report on a patient navigation service—Ministerial statement, 24 October 2019.
I move:
That the Assembly take note of the ministerial statement.
MRS DUNNE (Ginninderra) (10.21): That was eight or nine minutes of our life that we will not get back ever again. I am really disappointed at this statement today because the minister has simply rehashed what was in the Health Care Consumers Association report and has not really flagged a way forward. That is appalling when you consider for instance that in August I asked questions on notice about patient pathways in the Canberra Hospital and I got a 3½-page rehash of most of the stuff that was in this statement today. But one thing that came out is that according to the hospital there is a revision of services and pathways with individual areas responsible for the implementation of initiatives.
According to the minister’s answer to a question on notice, there are currently 456 localised pathways in the Canberra health network to get people into hospital or
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