Page 3091 - Week 08 - Thursday, 15 August 2019
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The Manager is responsible for providing leadership and supervision to the team, overseeing complaints management processes, and strengthening relationships between CYF and stakeholders.
The two Community Engagement and Client Services Officers manage and respond to the resolution of complaints in alignment with Community Services Directorate policy.
The Carer Liaison Officer is a point of contact for carers. The position focuses on improving and strengthening relationships between carers, agencies and government. The role also provides a complaints management and resolution function.
(6) 2016-17 and 2017-18 complaints data was provided in QON-18/110:
• 2016-17: 73 complaints were addressed; and
• 2017-18: 69 complaints were addressed.
Data is currently only available for July to December 2018 and totals 54 complaints.
(7) CYPS is funded for 15 Senior Manager and Manager positions. These positions work across CYPS Operations and CYPS Practice and Performance. They do not include Bimberi funded positions.
CYPS Operations - Senior Managers and Managers:
These positions are responsible for providing leadership, supervision, and practice support, managing operational case management teams, implementing projects, and managing legislative compliance.
Senior Manager Legal Services:
This position is responsible for providing leadership and supervision to the CYPS Legal Services team. They are also responsible for representing and exercising the powers of the Director-General in all CYPS matters before the courts and tribunals in accordance with legislative and policy requirements.
Operational Compliance and Support Manager:
This position is responsible for tracking and monitoring legislative compliance, overseeing the coordination of CYPS responses to reviews, and provides advice in relation to sensitive CYPS client matters.
Manager Operational Support:
This position manages the CYPS administrative team ensuring caseworkers are supported to deliver high quality case management and responses to children and young people.
CYPS Practice and Performance:
The Senior Managers and Managers within this area lead the ongoing work associated with practice improvement, operational policy development, training and workforce development and stakeholder partnerships.
Manager Assessment and Support:
This position leads teams that facilitate adoptions, provide kinship carer support, undertake assessments, manages permanency planning for children in care, and manages the CYPS Cultural Services Team.
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