Page 3080 - Week 08 - Thursday, 15 August 2019
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ensure correct information is provided. Once released, the funds may take two days to clear and appear in the nominated account(s).
(2) There were, on average, 81 refund applications submitted per business day in 2018.
a) Not all forms are required to be signed by both parties. Therefore, ORB does not collect data at this level of detail.
b) An average of approximately one third of refund applications per day were invalid or required other party/ies authorisation.
(3) a) The average time refers to business days
b) The average time includes full and partial refunds where authorised, it does not include disputed applications (where the disputed amount comprises any or all of the bond).
c) A completed form refers to a valid form.
i. The ten day processing period relates to manual forms – which are the majority of applications.
ii. Ongoing migration from the manual system to the new portal is expected to reduce processing time.
iii. If a lessor or agent raises a refund request through the portal, the refund can be actioned and released the same day it is received.
(4) There are currently 10.5 FTE staff working for the ORB.
(5) The online portal has reduced back office bond lodgement processes as information no longer has to be manually transposed from paper forms. The benefit will be able to be quantified as the transition to the new system continues. The portal has also reduced time for processing bond returns (from agents and lessors).
(6) The portal was released on 26 November 2018 to lessors and managing agents with a view to allowing tenants to access the portal in the future. Issues of identification, authorisation and access have not been settled at this point for lessees. These are important considerations for the integrity of the online refund process.
(7) The ORB does not hold data on the time between a tenancy ending and lodgement of bond return forms.
Public housing—renewal program
(Question No 2528)
Ms Le Couteur asked the Minister for Housing and Suburban Development, upon notice, on 17 May 2019:
In relation to the ACT Housing Strategy Growing and Renewal Public Housing 2019-2024 plan, can the Minister provide information about the five year capital works program that has been developed, including information on (a) what type of existing public housing sites will be renewed, broken down by number of (i) detached dwellings, (ii) existing dual occupancy dwellings, (iii) existing triple occupancy dwellings, (iv) townhouse sites and dwellings and (v) multi-unit sites where there are more than 50 dwellings, (b) the number of existing public housing dwellings that will be sold into the private market, broken down by suburb, (c) the number of existing public housing
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