Page 2435 - Week 07 - Tuesday, 30 July 2019
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Another constituent told me:
We have taken my daughter there on a Friday/Saturday on a couple of occasions—littlies tend to get sick at the most inconvenient times! These guys were fantastic and so good with her, and me.
Christopher had a broken ankle, which was diagnosed at the walk-in centre within a few seconds, even though it seemed miniscule on the X-ray that was taken later. He said:
They even called ahead to the hospital to make sure radiology was available. They saved both I and the hospital hours of time that could have been wasted. Fantastic service.
And there is this feedback from Jack:
The Belconnen Walk In Centre is a very impressive service. They always take the time to listen to your problems and use their experience and their contacts to do what they can to solve them. Most of their valuable work probably can’t be measured by statistics, but it definitely adds value to the community.
Joanna kicked a garden tool and split her toes open, despite wearing shoes. She said they checked it, cleaned it up and gave her a tetanus shot. She said she was really happy with her treatment. Another constituent, Ciara—this starts to get gory—sliced her palm open while trying to cut through a hot cross bun and they stitched her up nicely and cleanly, with the wound healing quickly with no infections. She rated the service 10 out of 10.
Jordan advised me:
It’s the most fantastic service. So friendly and quick and terrific.
This came from Michelle:
I love the Belconnen Walk-In centre—awesome service!
Danielle’s pharmacist could not get the drug she needed for her MS in time. Her GP managed to write a script and a pharmacy was identified that had the drug she needed. But this all happened due to the service at the Belconnen walk-in centre. She said the staff there were instrumental in making this happen, helping her to troubleshoot and were genuinely lovely when she was having “a bit of a meltdown”, in her words, in their waiting room. She described them as “the real MVP”. For those who do not know, that stands for “most valuable player”.
Danielle said:
They were so helpful tonight, and they were really under no obligation whatsoever to be. Rather than having a “not my problem” attitude, they facilitated a positive outcome with a “how can we help” attitude.
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