Page 1164 - Week 04 - Tuesday, 2 April 2019
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Mr Wall: A point of order, Madam Speaker.
MADAM SPEAKER: Resume your seat please, minister.
Mr Wall: Standing order 118(a) states that an answer to a question “shall be concise and directly relevant to the subject matter of the question”. I ask that you draw the minister to—
MADAM SPEAKER: I believe she is. Minister, you have the call. You have the floor, minister. No more? Mr Wall, a supplementary.
MR WALL: Minister, who in Canberra Health Services was aware of the original complaint?
MS FITZHARRIS: I will take that question on notice but, in addition to my previous answer, my understanding is that when this anonymous complaint was received in February it was provided from a consumer feedback area of Canberra Health Services to members of the maternity unit. As a result of feedback, as the email clearly states, it was a reminder, because there was no other information: no name, no date, no time, no information about when it occurred or who might have been involved. It was a very difficult complaint to follow up on in any way.
In the absence of any information that could be followed up, members of the division of women, youth and children took it upon themselves proactively to be very clear about the correct procedures. This is something they take very seriously.
MRS DUNNE: Minister, what actions have you taken since you received the email that was sent to you on 30 March to ensure that patients’ rights are being properly regarded and fully implemented in the women’s and children’s hospital?
MS FITZHARRIS: I have spoken to the CEO of Canberra Health Services and my office has spoken to the CEO of Canberra Health Services. I will meet with the CEO of Canberra Health Services tomorrow. She takes this matter extremely seriously which is why, on 12 March, she called, at her initiation, a meeting of staff at Centenary hospital.
I have asked for an immediate review of any consumer feedback. I have received some initial advice and I look forward to discussing that further with Canberra Health Services tomorrow. If I have any further information at that time, I will update the Assembly.
Public housing—renewal program
MS CODY: My question is to the Minister for Housing and Suburban Development. Can the minister update the Assembly on the progress of the public housing renewal program?
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