Page 348 - Week 01 - Thursday, 14 February 2019
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Questions without notice taken on notice
ACTION bus service—school services
Ms Fitzharris (in reply to a question and supplementary questions by Miss C Burch and Mrs Kikkert on Tuesday, 23 October 2018):
Transport Canberra and City Services interviewed all officers involved in this incident and are confident all policies and procedures were followed.
For your information operating procedures for all situations regarding school bus services that have been involved in incidents such as bus breakdowns or motor vehicle collisions are as follows:
Bus drivers are required to:
• Notify the Communications Centre (COMCEN) that their school service has broken down/been involved in an incident.
• Confirm that the bus is safe and students can remain on the bus.
• Advise COMCEN of the approximate number of students on board and approximate primary and secondary student numbers.
• Announce to the students that an alternate bus is on route and will collect them to continue their trip.
• Direct the students not to leave the bus unless they notify the driver.
If the bus is not safe for students to remain on board the bus the bus driver should:
• Notify COMCEN immediately.
o COMCEN will send two teams of Transport Officers to the bus and emergency services if required.
o One team to specifically assist with student duty of care.
o The other team will monitor/assist with bus breakdown/emergency issue.
• Advise COMCEN of the approximate number of students on board and approximate primary and secondary student numbers.
• Announce to the students that an alternate bus is on route and will collect them to continue their trip.
• Direct students to relocate to a safe area under the driver’s supervision.
• Direct the students not to leave the area unless they notify the driver.
Field Transport Officers (FTO) are required to:
• Once on location FTO’s will be responsible for students until they are transferred to a replacement bus or collected by a parent.
• In addition FTO’s must:
o Maintain passenger safety.
o Identify and confirm student numbers from the bus/buses involved.
o Collect details of students affected by the incident.
o Ask students to remain on the bus/or in the area while safe to do so.
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