Page 3255 - Week 09 - Tuesday, 21 August 2018

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The commitment from the leadership team is showing signs of a significant shift in the positivity of the workforce culture across the organisation. Developing a high performing culture where people feel valued and are able to contribute and build effective partnerships is a high priority for ACT Health’s leadership.

As part of the preparatory work for 1 October, the interim director-general is leading a significant piece of organisational development work. It is focused on the cultural needs of the organisations, in particular for the first six months of operations. It is underpinned by a focus on values and genuine engagement with staff and leadership across the organisations. It will enable us to embed an even more positive culture across our health system.

This work includes a focus on building a cohesive, values-based executive team and on building an environment where collaboration can thrive. There will be an increased focus on engagement and communication with staff and on identifying and promoting the many instances of great care and service which happen across ACT Health every day.

There will also be stronger engagement with our tertiary stakeholders to ensure that we continue to be focused on learning and development. One particular initiative that is being driven by the interim Director-General, ACT Health is to establish a policy, practice and research summit to develop health systems thinking. The inaugural summit will take place in November of this year.

It is clear that the culture within ACT Health has been improving greatly. We want staff to feel safe and confident about raising issues, and there are a number of mechanisms currently available to staff to seek support. However, I acknowledge, as does ACT Health, that sometimes people in all organisations may not feel confident to go through these established processes. That is why the interim director-general has met with the Health Services Commissioner to see what other avenues can be opened to staff who wish to raise concerns. The Health Services Commissioner is another option for staff to raise issues of culture if they so choose, and I am confident that these measures, and the changes in health’s leadership, are improving the culture within the ACT government’s largest organisation.

An enormous amount of work has occurred across the ACT Health Directorate to achieve accreditation. The final accreditation report details the outstanding achievements that ACT Health have made over the past few months. Staff have stepped up to this challenge, demonstrating outstanding commitment to the delivery of safe and effective care to the Canberra community. In the words of the surveyors:

This has been no mean feat and everyone needs to recognise this achievement in a positive productive light.

The final accreditation report and achievement of accreditation is a significant accomplishment for the ACT. The outcome reflects the high quality of work being performed on a daily basis and the dedication of ACT Health to delivering Canberrans the safe and quality healthcare services they expect and deserve.


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