Page 3220 - Week 08 - Thursday, 16 August 2018
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|
Route |
Patronage on 23 May 2018 |
|
712 |
191 |
|
714 |
136 |
|
717 |
173 |
|
718 |
156 |
|
719 |
166 |
|
720 |
175 |
|
725 |
131 |
|
726 |
107 |
|
732 |
140 |
|
743 |
419 |
|
744 |
277 |
|
749 |
76 |
|
765 |
174 |
|
767 |
139 |
|
775 |
76 |
|
783 |
52 |
|
791 |
145 |
|
792 |
237 |
|
8 |
449 |
|
80 |
659 |
|
81 |
26 |
|
83 |
377 |
|
88 |
40 |
|
9 |
305 |
|
Total |
71,188 |
Access Canberra—service delivery
(Question No 1518)
Miss C Burch asked the Minister for Regulatory Services, upon notice, on 8 June 2018:
(1) How many of the 41 full-time equivalents employed as Access Canberra contact centre operators (in relation to question on notice No 1296) are assigned to answer phone calls at any one time from (a) 7am-9am Monday to Friday, (b) 9am-5pm Monday to Friday, (c) 5pm-8pm Monday to Friday, (d) 8am-5pm Saturday and (e) 9am-5pm Sunday.
(2) How many are assigned to respond to other forms of contact, including emails, mail, and online contact forms at any one time from (a) 7am-9am Monday to Friday, (b) 9am-5pm Monday to Friday, (c) 5pm-8pm Monday to Friday, (d) 8am-5pm Saturday and (e) 9am-5pm Sunday.
Mr Ramsay: The answer to the member’s question is as follows:
(1) The Access Canberra Contact Centre rosters staff according to call volumes and trends. The total available call takers vary throughout the day depending on demand.
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