Page 2322 - Week 06 - Thursday, 7 June 2018
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(h) aero-medical fees in relation to medical retrievals – nil.
ACT Ambulance Service—response times
(Question No 1367)
Mr Coe asked the Minister for Police and Emergency Services, upon notice, on 11 May 2018:
What was the average trip length of an emergency ambulance transporting a patient in 2016-17.
Mr Gentleman: The answer to the member’s question is as follows:
This information is not held, nor is it required to be held, by the ACT Ambulance Service.
ACT Ambulance Service—fees
(Question No 1368)
Mr Coe asked the Minister for Police and Emergency Services, upon notice, on 11 May 2018:
(1) In relation to the ACT Ambulance Service, what payment plans are available to people struggling to pay their ambulance fee.
(2) What is the process undertaken by Shared Services Ambulance Finance when they are contacted by people struggling to pay their ambulance fee.
Mr Gentleman: The answer to the member’s question is as follows:
(1) If an ACT Ambulance Service customer is unable to pay an outstanding invoice they may be able to enter a payment plan that allows further time to pay through an instalment arrangement. Payments under an instalment arrangement are set at regular intervals, which are dependent on the particular circumstances of the customer. If a payment plan falls into arrears, it may be cancelled and further action considered.
(2) Ambulance customers are expected to repay the debt owed in the shortest timeframe possible, given their particular circumstances.
In the event that a customer contacts Shared Services Finance (either verbally by telephone, electronically via email or in writing) and provides advice that they are ‘struggling to pay their ambulance fee’, a review will be undertaken to consider the options available for the customer. This includes identification of whether the customer is covered under a specific exemption category or waiver provision, which results in subsequent escalation to the ACT Ambulance Service to consider. Depending on their particular circumstances, a customer struggling to pay an ambulance fee may also be made aware of alternative assistance options such as financial counsellors.
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