Page 2280 - Week 06 - Thursday, 7 June 2018

(c)

Results against Accountability Indicator 1.5e are tabled in the Legislative Assembly bi-annually by ACT Health and as such are publicly available.

The AIHW publishes a wide range of reports throughout the year. All of these are publicly available on the AIHW web site (https://www.aihw.gov.au/reports-statistics/downloadable-resources).

(1)

The Justice and Community Safety Directorate (JACS) does not have mandatory minimum reporting indicators for culturally diverse customers due to the diversity and complexity of its portfolios and clients. However, a number of business units within the Directorate have reporting indicators for culturally diverse customers specific to the services they provide. They include:

(a)

Business Unit

Reporting Indicators

Justice and Community Safety Directorate

JACS provides workforce indicators for reporting purposes. Indicators include: Aboriginal and Torres Strait Islander status, People with Disability, Women, and Culturally and Linguistically Diverse backgrounds.

ACT Corrective Services

Aboriginal and Torres Strait Islander status

Country of birth

Restorative Justice Unit

Aboriginal and Torres Strait Islander status

Victims of Crime Commissioner

Aboriginal and Torres Strait Islander status

Culturally and Linguistically Diverse status

Reporting for six monthly criminal justice statistical profile and reporting in the Annual Report and ACT Aboriginal and Torres Strait Islander Justice Partnership 2015-18

Public Advocate and Children & Young People Commissioner

For clients who have a file on FileMaker Pro database, there is a box for Indigenous Status, Cultural Status and Country of Birth however, a person’s cultural identity cannot be captured in the ‘general enquiry’ record.

Discrimination, Health, Disability and Community Services Commissioner

The Commission endeavours to collect data on the Aboriginal and or Torres Strait Islander status of people contacting for information or to make complaints, but this information is self-reported. The complaint form also requests this information.

Public Trustee and Guardian

Public Trustee and Guardian are working towards reporting Indigenous indicators in respect to all clients as part of its new Client Relationship Management system

(b)

To enhance staff awareness and appreciation of their culturally diverse workforce and customers, JACS supports staff participation in a range of cultural diversity awareness training programs. They include:

• Aboriginal and Torres Strait Islander Cultural Awareness training, where operational staff from ACT Corrective Services are required to attend this training as part of the Induction program;

• RED training, which is mandatory for all staff;

• “Engaging with Different Cultures” program offered by the ACT Government Workforce Learning and Development; and

• “Customer Service Skills”.

In addition, the Directorate continues with its implementation of the JACS Inclusion Statement 2016-2019 which sets the foundation on which the Directorate will progress its efforts to build an inclusive workplace culture.

To enhance understanding of cultural diversity, JACS supports staff participation and/or involvement in multicultural activities including Harmony Day celebrations and the National Multicultural Festival. JACS also provides work experience opportunities for migrants under the ACT Government Work Experience and Support Program.

(c)

JACS

JACS Annual Report, ACT Public Service State of the Service Report and the Aboriginal and Torres Strait Islander Elected Body Hearings

Public Trustee and Guardian

Public Trustee and Guardian Annual Report – Annually