Page 190 - Week 01 - Wednesday, 14 February 2018
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that has been circulated in my name, there was also extensive consultation undertaken in 2016 with our community. Almost 5,500 people participated in this. The Canberra community told us they wanted three key things out of our transport system. They would like to see quicker and more direct trips, more frequent and reliable services, and increased peak and off-peak services.
We considered the findings of these consultations, significant access to data through the MyWay data, as well as ongoing customer feedback in the redesign of the October 2017 network. As all members do, I also receive feedback from the community regarding their experiences with bus travel, and considering all of this feedback together is an important part of our work to enhance and adapt the network.
It is critical that Transport Canberra, as our city’s public transport agency, is able to manage the network and resources not only to meet the changing needs of our city but also to meet customer expectations. We are focused on enhancing the customer experience when using public transport, and this extends through to the design of the bus network.
Public consultation is undertaken for larger changes to the public transport network, as I have indicated many times in the chamber. This includes the 2018 rapid network. Significant consultation was undertaken late last year and further consultation will get underway next month. Minor changes are made to the network from time to time, and these do not usually include formal community consultation.
In late 2017 changes were made—the October network changes—in south Canberra, where the introduction of the green rapid required the redesign of local bus services to complement the new high frequency service and to provide additional connections. Data from the MyWay ticketing system showed that the stops removed from the region were consistently recording an average of only 92 passenger boardings per day, which is a very low record of patronage, and this data informed the decision to make network changes.
Figures from bus stops in Narrabundah in 2017 showed that, on average, there were only approximately 39 passengers per day from old Narrabundah who caught the bus to the Woden bus station, of a total of 32 route 5 services travelling from Narrabundah to Woden each day, which equates to one passenger per service. Transport Canberra officials have since had many direct conversations with a range of different individuals and organisations in Narrabundah, including the Narrabundah medical centre, and have also attended a meeting of the Old Narrabundah Community Council to discuss these changes. I also met with Old Narrabundah Community Council members earlier this year.
Feedback from the community to Transport Canberra service planners has included the review of connections at Goyder Street between the rapid 6 and route 4. Transport Canberra are reviewing performance data to improve connections and are looking into improved customer information to make it easier to connect.
Old Narrabundah continues to have some of the highest access to public transport services in the city. Under the proposed rapid network, the centre of the suburb, along
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