Page 5047 - Week 13 - Thursday, 2 November 2017
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(4) See response to question three.
ACTION bus service—complaints
(Question No 751)
Mr Coe asked the Minister for Transport and City Services, upon notice, on 22 September 2017:
What is the total number of complaints received in (a) 2015-16, (b) 2016-17 and (c) 2017-18 to date regarding Transport Canberra services broken down by relevant categories, including (i) late services, (ii) overcrowding, (iii) infrequent services, (iv) non-accessible buses, (v) timetable change and (vi) any other relevant major category.
Ms Fitzharris: The answer to the member’s question is as follows:
Key Complaint Category |
2015-16 |
2016-17 |
2017 to Date |
Late Services |
368 |
444 |
80 |
Over Crowding |
56 |
74 |
30 |
Non-Accessible Buses |
3 |
2 |
0 |
Timetable Change / Infrequent Service |
119 |
294 |
131 |
Early Running |
327 |
340 |
89 |
Driver Behaviour |
701 |
710 |
126 |
1574 |
1864 |
456 |
Transport—light rail
(Question No 752)
Mr Coe asked the Minister for Transport and City Services, upon notice, on 22 September 2017:
(1) Has planning commenced for updating the bus network after the implementation of Light Rail Stage 1; if so, what reviews and investigations are being undertaken to inform the planning; if not, when is planning expected to begin.
(2) How does the planning for Light Rail Stage 1 inform and influence the planning for Stage 2.
(3) Does planning for Light Rail Stage 1 need to be completed prior to the planning or development stage for Stage 2; if so, when is the planning for Stage 1 due to be completed; if not, why not.
(4) What future planning investigations are undertaken at each stage of Light Rail to ensure the entire long term project remains feasible and provides the best service and best value for money.
(5) Have any issues been identified during Light Rail Stage 1 or 2 that could affect the long term feasibility of the project or specific stages; if so, what are those issues.
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