Page 4854 - Week 13 - Wednesday, 1 November 2017
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(g) payment methods vary between shopfronts with some only accepting electronic forms of payment;
(h) an increased number of services are being delivered online; and
(i) the broad opening hours of the Access Canberra contact centre which can complete many transactions Access Canberra offers; and
(2) calls for the ACT government to:
(a) undertake an analysis of the various shopfronts to determine whether the range of services available at the various shopfront locations provide:
(i) appropriate choice and availability for all ACT residents; and
(ii) sufficient customer service;
(b) review the opening hours and operating procedures at the various shopfronts to determine how waiting times can be reduced;
(c) continue to consult with customers to better understand how to deliver improved accessibility, especially for those who work or who rely on others to take them to the shopfront to undertake their business transactions;
(d) undertake a thorough review of the current range of payment methods to ensure they provide sufficient choice for all ACT residents; and
(e) report back on the findings of the steps outlined in (2)(a) to (d) to the Assembly by the first sitting week in June 2018.
I am pleased to confirm at the outset that I have received support from all sides of the chamber and I thank my colleagues for working together with me on this. Whilst we may all broadly be in agreement on the wording which is reflected in the amended motion on the notice paper—and, most importantly, the call to action outlined in paragraph 2—there are some issues that I take the opportunity to raise on behalf of my constituents which I hope will give some helpful feedback to the minister in directing his directorate to carry out some of those action items.
Since the election and the start of the construction of the Gungahlin tram line, the residents of Kurrajong have had to endure a lot. They have been kept awake at night for weeks because of generators going all night to power drills and other machinery. They have been kept awake at night because of lights directed into their windows because someone cut a cable and disputes between contractors as to whose fault it was that meant temporary lighting had to be installed. They have been kept awake at night with tree felling because that is when trees were chopped down and chipped so that people would not notice that they were being taken.
It is ironic that we spent quote a lot of time yesterday in the chamber, and many staff hours before that, batting amendments back and forth over how to confirm that a dead
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