Page 3041 - Week 08 - Thursday, 17 August 2017
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(7) What was the cause of the intermittent technical issues experienced by NXTBUS in early January 2017.
(8) Is the supplier of the NXTBUS system bound to a Service Level Agreement that guarantees uptime (or availability) for the system; if so, what level of uptime (or availability) is guaranteed by the Service Level Agreement.
(9) Has the NXTBUS experienced any further technical issues since January 2017.
Ms Fitzharris: The answer to the member’s question is as follows:
(1) The total cost of designing, installing and implementing the NXTBUS System is $12.5 million.
(2) Included in the above budget allocation.
(3) The annual operating costs of the NXTBUS system are $683,000 and include NXTBUS server charges, NXTBUS contracted monthly maintenance charges and data communication charges.
(4) Figures for all customers using NXTBUS are not available.
(5) The average uptime of NXTBUS is > 98%.
(6)
|
Nxtbus System Outages | ||
|
Scheduled |
Unscheduled | |
|
2014-15 |
12 (Once Monthly) |
No records |
|
2015-16 |
12 (Once Monthly) |
No records |
|
2016-17 |
12 (Once Monthly) |
3 |
Note: Scheduled outages occur outside operational hours
(7) NXTBUS experienced one server outage that did not affect the customer facing service. NXTBUS also experienced some minor technical issues affecting a small number of NXTBUS website route service updates in January 2017.
(8) The supply agreement states the production Real Time Passenger Information System (RTPIS) shall have a total calculated availability of 99.95%. Also 98% of the RTPIS-equipped vehicles in the ACTION fleet shall have all Contractor-provided vehicle equipment fully operational.
(9) The NXTBUS technical issues are being managed under manufacturer warranty arrangements. The system has experienced some minor technical issues affecting a small number of NXTBUS website route service updates. The vendor has responded by implementing an update to resolve future issues.
Transport—communications strategy
(Question No 336)
Mr Coe asked the Minister for Transport and City Services, upon notice, on 9 June 2017:
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