Page 719 - Week 02 - Thursday, 16 February 2017

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Outstanding requests for maintenance works	Less than 1 month	1 - 3 months	3 - 6 months	6 - 8 months	8 - 12 months	Greater than 12 months
	No.	No.	No.	No.	No.	No.
Number of outstanding maintenance requests	1,190	322	34	-	-	-

Number of tasks covered by all requests for maintenance	1,993	530	47	-	-	-

(4) There are 54 housing managers. These housing managers are responsible for directly managing public housing tenancies. The number does not include Team Leaders, Client Support Officers, Tenant Support Officers or Managers.

(5) Tenancy management is delivered in three difference service streams that provide for higher levels of supports and assistance to those in greater need. Tenants newly allocated to public housing are assigned to an Intake housing manager, established tenants are allocated to mainstream housing managers and tenants needing higher levels of assistance and support are allocated to the Intensive housing managers.

• Intake housing managers manage approximately 90 tenancies each;

• Mainstream housing managers manage approximately 265 tenancies each; and

• Intensive housing managers manage approximately 50 tenancies each

(6) The number of tenants in the following cohorts is:

(a) couples with children - 988,

(b) single parents - (male) - 358, and for female single parents - 2,057; and

(7) Data derived from the National Community Housing Data Collection for 2015-16 shows the number of tenants in housing supplied by registered community service providers in the following cohorts is:

(a) couples with children - 10,

(b) single parents – 12 (There is disaggregation between males and females available); and

(8) The percentage of public housing tenants paying market rent and not in receipt of a rental rebate is 5.2%.

(9) Neighbours experiencing difficulty with public housing tenants are encouraged to document their concerns and lodge a complaint through the Housing ACT Complaints and Information Unit. These complaints are investigated to ascertain whether there has been a breach of the Residential Tenancies Act 1997. Housing ACT responds to each complainant advising them of the complaints handling process and the possible actions that are open to them in respect of their complaint, including undertaking mediation or more formal legal actions through the ACT Civil and Administrative Tribunal. In cases where the incident is criminal in nature neighbours are encouraged to contact ACT Policing.

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