Page 1966 - Week 06 - Thursday, 9 June 2016
Next page . . . . Previous page . . . . Speeches . . . . Contents . . . . Debates(HTML) . . . . PDF . . . . Video
will ensure quality and timeliness of work orders. There was some reporting in the report from the Auditor-General on the progress on how work orders were put in place and how they were fulfilled. It is important if you are living in a house that if the hot water heating goes or some light breaks or a window is broken, particularly in the middle of winter, timely action is taken.
Recommendation 4 looks at who does what. The Auditor-General said it had to work out who had primary responsibility within the departments for overseeing the total facilities management contract, which is Spotless, and that their quarterly performance evaluations required under the TFM contract are routinely provided. It would seem there is doubt on that.
Recommendation 5 is that the government implement a regular and timely reporting system in which Spotless reports to the Community Services Directorate’s designated entity about the work orders and other relevant indicators. That should include things like more information on how the results are measured and clear, informative explanations for material variances from the planned target.
Recommendation 6 is that the government should review the policies and procedures for the contractor’s—in this case Spotless—use of keys for ACT Housing properties, including the processes surrounding the total facilities management contractor giving keys to individuals or organisations.
Recommendation 7 says there needs to be clarity on which area within Community Service Directorate has primary responsibility for overseeing the reviews undertaken by Spotless work supervisors for checking that work orders have been completed. Again, a major theme in the Auditor-General’s report was about who was doing what, particularly inside the department.
Recommendation 8 is that the government ensure that any variations to contracts it enters into on behalf of the territory are effectively managed and adequately and contemporaneously documented. It is important where contracts are varied that it is clear as to who is doing what and what they are getting paid for. It is important that the government make sure it does that and that it is documented.
Recommendation 9 suggests that the government come back to the Assembly by the last sitting day in August next year on the five-year outcomes of the 2012-17 total facilities management contract as they relate to contract management performance—we will call that outputs and outcomes. It is important that the Assembly knows what is happening with the 10,000-odd publicly owned properties in the ACT and whether they are being maintained properly, particularly as we go about renewing contracts.
Recommendation 10, which links to recommendation 9, is that in advance of the expiry of the current contract in 2017 the government undertake a comprehensive evaluation of the total facilities management contract for the delivery of maintenance for public housing in the territory. The committee would like to see in that evaluation how the overall performance of the contract—in terms of both operation and outcomes—is achieved, and the acquiring entity’s management of the contract and then report to the Assembly on the findings.
Next page . . . . Previous page . . . . Speeches . . . . Contents . . . . Debates(HTML) . . . . PDF . . . . Video