Page 3613 - Week 11 - Thursday, 23 October 2014
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(2) Does the contract between the ACT Government and Spotless allow for Spotless employees to complete maintenance works themselves or is Spotless engaged solely to manage the maintenance and repair work;
(3) What repairs and maintenance does Spotless do in-house and what repairs and maintenance jobs does Spotless outsource to other contractors.
(4) How many complaints has ACT Housing received over the last five years relating to Spotless and what is the breakdown of these complaints per year.
(5) What categories are the complaints, received by ACT Housing regarding Spotless, classified into and how many complaints have been received in each classification.
(6) What is the agreed process to be followed when complaints are received by Spotless about repairs or maintenance they have undertaken.
(7) What is the agreed process to be followed when complaints are received by ACT Housing regarding Spotless.
(8) What actions have taken place for each complaint made about Spotless over the past year.
(9) Is there any action taken by ACT Housing against Spotless when complaints are received.
(10) How much has been paid to Spotless over the last two financial years for repairs and maintenance and is the Minister able to say how much of that money has Spotless paid to external contractors.
Mr Barr: The answer to the member’s question is as follows:
(1) Yes.
(2) Direct Service (or Self Delivery) by the Total Facilities Manager (TFM) is permitted under Schedule 3, Item 7 of the Total Facilities Management Contract. The Self Delivery program is provided by Asset Services, an arm of the Spotless group of Companies. The Self Delivery program “went live” on 4 July 2014.
(3) Spotless Asset Services is able undertake repairs and maintenance in the following areas:
• electrical works – servicing of electrical appliances, electrical checks, heater services, smoke alarm service/replacement program, time out testing, RCD installation;
• older person security upgrade works – heavy duty screen doors, night latches, patio bolts, window locks and peep holes;
• carpentry and general handyman services; and
• energy efficiency measures including window pelmets, wall and ceiling vents, draft sealing and insulation.
All other repairs and maintenance are allocated to the subcontractor base consisting of 83 active sub-contracting firms.
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