Page 2230 - Week 07 - Thursday, 7 August 2014
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Libraries ACT Survey |
The library survey subjects were chosen to determine community needs, customer satisfaction, gather evaluation and benchmarking |
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Libraries and Learning Survey |
The library survey subjects were chosen to determine community needs, customer satisfaction, gather evaluation and benchmarking |
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Library Borrowing - for loans policy evaluation |
Information used to formulate loans policy |
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Cemeteries Post Burial Survey |
Customer satisfaction survey used for service improvements |
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Capital Linen Workforce Survey |
Workforce Survey - Focused on perception of workforce behaviour and performance |
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ACT NoWaste Mugga Lane Local Resident Survey |
Subjects identified by the planning consultants to inform community attitudes to the Mugga Landfill expansion Stage 5 proposal |
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Canberra Connect Annual Customer Satisfaction Survey |
Based on ensuring services are satisfactory, meet expectations and to gain understanding of trends, issues and opportunities. They are also used to report against TAMS’ accountability indicators |
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TAMS Annual Survey including follow up focus groups |
The subjects chosen reflect on the diversity of the TAMS’ portfolio. The annual survey also reports against TAMS’ accountability indicators |
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Communications Methods Survey |
Assessed how people currently receive / prefer to receive ACT Government information |
(4) No.
The Horse Agistment Client Survey and Cemeteries Post Burial Survey are completed by respondents that have opted in to complete a survey.
In the case of the Canberra Connect Customer Satisfaction Survey respondents are randomly selected from a database of residents that have volunteered to complete surveys. This database is owned and managed by the survey company.
Participants in the TAMS annual survey focus groups are representatively selected to ensure they broadly mirror the profile of the community.
The survey of ACT Government communications methods was completed by those on a database of residents that volunteered to complete surveys. The survey was also promoted through ACT Government channels.
The remainder of TAMS’ survey respondents are randomly selected by the survey company from the White Pages.
(5) a) No.
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