Page 1899 - Week 06 - Thursday, 5 June 2014

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(11) See Answer to question (10)

(12) See Answer to question (10)

(13) (a) (b) (c) – Answers to this question can be found in the Schedule to the Residential Tenancies Act 1997 – clause 55 (1) (2) (3), clause 56, clause 57, 58, 59 and 60 (a) – (m) clause 62 (a) – (d) and clause 63 (a) – (c)

(14) Neighbours would generally firstly be advised to speak with their neighbour about the matter to see if an amicable resolution can be reached. If this is not successful or not an option a neighbour is comfortable pursuing, then neighbours are encouraged to contact Housing ACT’s customer assistance line. The customer assistance line will formally record the matter and provide written advice of receipt. The matter is investigated by the relevant Housing Manager. This may include speaking with both parties, suggesting the involvement of the Conflict Resolution Service, or where the matter is more serious and can be substantiated, legal action may be commenced. For example, serving a Notice to Remedy. The outcomes of the investigation process are advised formally within 21 days.

Neighbours should also:

• Report criminal behaviour or suspected criminal activity to ACT Policing.

• Report matters relating to animals causing problems in the neighbourhood to the Domestic Animal Service; and

• Report matters relating to excessive noise to the Environmental Protection Authority (EPA).

The Improved Support Stronger Communities (ISSC) team established in May 2012 supports individuals and communities affected by public housing tenants who engage in disruptive behaviour.

(15) Consistent with the Public Housing Asset Management Strategy 2012-17, properties are purchased or built to best meet the identified needs of tenants and applicants. This is determined based on location, size, type, level of adaptability for special needs etc. Housing ACT seeks to maintain the principle of ‘salt and peppering’ public housing across the ACT and limiting concentrations.

(16) Attachment C provides details about Housing ACT properties purchased over the last five years.

(17) (a) Houses built by Housing ACT in the last five years

(b) Houses sold by Housing ACT in the last five years

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