Page 1341 - Week 04 - Thursday, 8 May 2014

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Kangaroo Management Attitude Survey

To gauge the communities view on the management of eastern grey kangaroos and policies relating to the annual culling program.

Libraries ACT Survey

The library survey subjects were chosen to determine community needs, customer satisfaction, gather evaluation and benchmarking

Libraries and Learning Survey

The library survey subjects were chosen to determine community needs, customer satisfaction, gather evaluation and benchmarking

Library Borrowing - for loans policy evaluation

Information used to formulate loans policy

Cemeteries Post Burial Survey

Customer satisfaction survey used for service improvements

Capital Linen Workforce Survey

Workforce Survey - Focused on perception of workforce behaviour and performance

ACT NoWaste Mugga Lane Local Resident Survey

Subjects identified by the planning consultants to inform community attitudes to the Mugga Landfill expansion Stage 5 proposal

Canberra Connect Annual Customer Satisfaction Survey

Based on ensuring services are satisfactory, meet expectations and to gain understanding of trends, issues and opportunities. They are also used to report against TAMS’ accountability indicators

TAMS Annual Survey including follow up focus groups

The subjects chosen reflect on the diversity of the TAMS’ portfolio. The annual survey also reports against TAMS’ accountability indicators

Communications Methods Survey

Assessed how people currently receive / prefer to receive ACT Government information

(4) No.

The Horse Agistment Client Survey and Cemeteries Post Burial Survey are completed by respondents that have opted in to complete a survey.

In the case of the Canberra Connect Customer Satisfaction Survey respondents are randomly selected from a database of residents that have volunteered to complete surveys. This database is owned and managed by the survey company.

Participants in the TAMS annual survey focus groups are representatively selected to ensure they broadly mirror the profile of the community.

The survey of ACT Government communications methods was completed by those on a database of residents that volunteered to complete surveys. The survey was also promoted through ACT Government channels.


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