Page 2807 - Week 09 - Thursday, 8 August 2013
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(3) The facilities providing access from the existing bus stops on Summerland Circuit to the block boundary are compliant with the Disability Discrimination Act standards. Improvements are currently being made to the amenities at the bus stop sites as part of the Territory and Municipal Services minor works program including new pram crossings. When complete these new works will also be compliant.
The works to upgrade the Tactile Ground Indicators and the cutaway to the road (to remove the lip) at the bus stop with the path adjoining Village Creek Centre were completed and are now compliant with the relevant standards.
(4)
(a) The Village Creek Transport Strategy was developed by the Village Creek Steering Committee to provide information and transport options for clients attending the centre after relocation of services to Village Creek. It included information on private vehicles, community transport, community buses, taxis and ACTION buses. This was finalised prior to the relocation of services to the Village Creek Centre in November 2010 and made available to clients as hard copy and also on the ACT Health/Village Creek website. The options were developed through meetings with relevant stakeholders to confirm all types of services available.
(b) The Village Creek Communication Strategy was also developed as part of the project to relocate services and included individual mail-outs to existing clients, media publicity, scripting for staff, a staff member to remain at the previous Canberra Hospital site to inform anyone unaware of the move, updates to Health Care Consumers Association, Community Services Directorate and ACT Health websites, information sent to staff and referrers, updating all associated correspondence and Yellow/White Page information. Again, this was developed over the course of the Village Creek relocation project.
(5)
(a) The Village Creek Transport Strategy has not been altered markedly since the relocation of services to the Village Creek Centre. Staff continue to assist clients with directions and options at the time of booking appointments and the information available on the website is current. Appointments are offered with consideration to the individual transport needs of clients.
(b) There is no specific communication strategy currently in place as the services at Village Creek have been operating from the Centre since November 2010. As such, all information is provided as business as usual and staff ensure that all correspondence and bookings contain information about the site.
(6) The Transport Strategy and Communication Strategy plans were not publicised in their entirety as they were developed for internal use. However, elements within the overarching strategy have been and remain available to the public:
• The Communication Strategy was designed to ensure effective notification of the relocation of services to the Village Creek Centre and that all correspondence/information regarding each service was updated and appropriate. Ongoing provision of information on individual services is the responsibility of each service manager/staff member.
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