Page 3615 - Week 08 - Thursday, 18 August 2011
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(13) A No Wrong Door approach is about building a commitment across all formal services in the ACT, to provide people with all of the information that might be of use to them at that point in time.
(14) Disability ACT measures improved options through three primary mechanisms:
• The capture of annual data through the National Minimum Data Set collection for the ACT.
• A client satisfaction survey as part of its annual performance measures; and
• The use of data obtained through its Client Feedback System that informs Disability ACT on how to improve its services to people with a disability.
In addition Disability ACT under Future Directions, Towards Challenge 2014 and its ‘measures of success’ for Strategic Priority 1, lists 10 performance indicators that will be used to determine if it is delivering the right support at the right time in the right place.Disability ACT continues to manage the Outcomes Based Service Purchasing Framework project for a whole-of-government/whole-of-community outcomes based service funding agreement. This will shift reporting from measuring what and how much is being done (efficiency) to measuring whether this service is helping vulnerable Canberrans to achieve better social, cultural and economic outcomes (effectiveness).
A range of measures are used to monitor outcomes for children and young people across all services.
For example, stability in a placement for children in out of home care is a measure of positive outcomes, and Child and Family Centres use the ‘Being A Parent Scales’ with families when they are allocated for individual case management. These scales assess parental competence and confidence at the beginning of and end of intervention.
The Youth and Family Support Program Service Delivery Framework has adopted the Results Based Accountability model for measuring and reporting on program outcomes for children, young people and their families. Supporting the model, organisations will use a number of common tools (Common Approach to Assessment, Referral and Support CAARS and the Common Assessment Framework) to assess clients needs and measure individual progress against agreed goals.
The outcomes for people who are homeless or at risk of homelessness will be reported in the Specialist Homelessness Data Collection. The data from this will be used to measure the success of the homelessness service system in combination with other data sources such as the ABS Census
(15) Individual Planning and Personal Outcome Measures (POMs) are conducted at an individual level for people with a disability receiving services from Disability ACT are conducted at an individual level for people with a disability receiving services from Disability ACT.
The Specialist Homelessness Data will be looked at alongside the data from public housing the ABS census to create a systems approach to the delivery of complex strategies regarding housing and homelessness.
(16) No.
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