Page 799 - Week 02 - Thursday, 25 February 2010
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Answers to questions
Victim Support ACT
(Question No 369)
Mr Rattenbury asked the Attorney-General, upon notice, on 15 October 2009:
(1) What consultative activities or forums has Victim Support ACT conducted in conjunction with other victims of crime service providers or agencies in the ACT during (a) 2007-08 and (b) 2008-09.
(2) Which agencies were invited to attend the activities or forums referred to in part (1).
(3) How many clients (victims of crime) were serviced by (a) salaried staff of Victim Support ACT and (b) third party Approved Service Providers in (i) 2007-08 and (ii) 2008-09.
(4) What is the process in Victim Support ACT for monitoring the powers of staff in deciding (a) how many hours and which services are allocated to clients and (b) subsequent referral of clients to other services when their allocated hours are exhausted.
(5) Is there an independent review of the process for extending hours allocated to a client, especially when there are other non-government services available.
(6) Is there a formal written procedure in Victim Support ACT on how to refer a client from Victim Support ACT to other service providers for the case of a victim of a minor crime, for example, when only 2 hours is allocated to a client, given that the Victims of Crime Act 1994 requires that the government service provider not extend the hours of service where there is another service provider available to provide the client with support services.
(7) What is the process in Victim Support ACT for referring clients who have exhausted their 12 hours of assistance from Victim Support ACT, before considering extending the allocated hours beyond 12 hours.
(8) Is there an identifiable process for Victim Support ACT to inform clients about services available from other providers which are also funded by the Department of Justice and Community Safety (JACS).
(9) Is there a standard form in Victim Support ACT for clients’ own use to indicate their choice to be referred to other service providers.
(10) In relation to victims of crime, how many clients has SupportLink referred to each of the government and non-government service providers in the ACT in (a) 2004-05, (b) 2005-06, (c) 2006-07, (d) 2007-08 and (e) 2008-09.
(11) Does JACS provide any funding to SupportLink.
(12) What is the influence of JACS over the referral process from SupportLink to external service providers.
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